Refund Policy

At OctoFunnel (operated by PT WOW INDONESIA GROUP), we strive to ensure your satisfaction with our SaaS platform for creating automated sales funnels, including AI tools for generating content, images, scripts, emails, chatbots, AI agents, websites, and full marketing strategies. We offer a clear and straightforward refund policy to build trust and comply with our payment processing requirements through Paddle. All refunds are processed via Paddle and returned to your original payment method. This policy applies to all purchases and subscriptions made on or after January 13, 2026.

1. One-Time Purchases (e.g., AI Credits)

For individual purchases of AI credits or other one-time items, we provide a 30-day money-back guarantee. If you are not satisfied for any reason, you may request a full refund within 30 days from the date of purchase. Access to the purchased credits or features will be revoked upon refund issuance.

2. Subscription Plans

Our subscription plans include monthly options at $20 or $200, with preset credits for AI generation and full platform access. We may introduce yearly plans with discounts in the future. Subscriptions are billed on a recurring monthly basis unless canceled.

• 30-Day Money-Back Guarantee on Initial Subscription: For your first subscription payment, we offer a full refund if requested within 30 days of the initial charge. This allows you to evaluate the platform risk-free after any trial period.
• Ongoing Subscriptions: After the initial 30 days, subscriptions are non-refundable for the current billing period. However, you can cancel your subscription at any time via your account dashboard or by contacting our support team. Cancellation will prevent future charges, but no pro-rated refunds will be issued for partial months.
• Notifications: We send email notifications prior to each billing cycle to remind you of upcoming charges, giving you ample time to cancel if desired.

3. Free Trial Period

We offer a 7-day free trial for new users, which may require card validation (a temporary authorization hold that is not charged). No payment is required during the trial. If you choose to continue after the trial, your subscription will begin, and the 30-day money-back guarantee applies from the date of the first charge. If you cancel during the trial, no charges will be applied.

4. Refund Process

To request a refund, contact our support team at +6281353547411 or via email (support@octofunnel.com). Please provide your order details, including the Paddle transaction ID. Eligible refunds are typically processed within 5-10 business days, depending on your payment method and bank. We reserve the right to investigate refund requests to prevent abuse, but this policy applies without exceptions for valid claims within the specified periods.

5. Chargebacks and Disputes

We encourage you to contact us directly for any issues before initiating a chargeback, as this helps resolve matters quickly. Unresolved chargebacks may result in account suspension. We work with our support team to handle disputes and may integrate additional prevention tools (e.g., RDR, Verifi) as transaction volume grows.

6. Exceptions and Limitations

Refunds do not apply to any violations of our Terms of Service, such as fraudulent activity or misuse of the platform. Instant access is provided upon purchase or subscription start, and refunds do not entitle you to retain generated content or platform data post-refund.

This Refund Policy is part of our overall Terms and Conditions and may be updated periodically. Continued use of our services after changes constitutes acceptance. Last updated: January 16, 2026.